This is an unusual day for me. Normally Frank Reed mans this spot each Friday, but he needed a day off, so I am filling in. And it makes me realize how much I depend on Frank and on my other blog contributors to keep this thing running every day. We post almost every business [...]

Some of you might know that I like to take Augusts off. While not completely off the grid (I still clean out my e-mail—although I don’t reply much—and I still moderate comments on my blog), I don’t write any blog posts (on my blog or here at Search Engine Guide), and I stay off Twitter. [...]

You weathered the crisis. You’re exhausted, but at least you lived through it. Yesterday, I wrote about how to be prepared for a PR crisis with social media, but for many companies, that advice will come too late. Unfortunately, it’s human nature for us to ignore things (such as getting prepared for a crisis) until [...]