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[2003-05-28] Strategic Performance Management
Conceiving a business plan is often a Zen experience. We gather talented and motivated people to discuss where we are headed and how we are going to get there. At some point, whether it takes two minutes, two hours, or two weeks, everything comes together in some exciting way; everybody is energized and high spirited to get the plan going; we leave the meeting and the moment is gone like a pebble dropped into a mossy pond. The messengers from that meeting sally forth to spread the word but the business plan loses momentum as friction and inertia sets in. Enlightenment appeared before you but when you looked, it lost its form and dissolved into nothingness.
[2003-05-27] Boosting the ROI on Your Investment in People – Part 1
More and more, technical executives and managers are challenged to measure and improve the ROI on projects and infrastructure investments. Yet, rarely does anyone think about improving the ROI on one of the biggest line items in the budget - the people. But, you probably should.
[2003-05-27] The Concept of the 'Free Agent' in the Workplace
In 1997, my boss (ex-military) was telling me what he had to offer me-a 401k and he was nailing down disability insurance. I was not impressed, as he micro-managed me, harassed me in public from time-to-time, and continued with his unspoken but blatantly obvious policy of hiring ex-military men in recovery.
[2003-05-23] Breaking The Cycle Of Employee Disrespect
Dear Susan: My dilemma - I work many long hours/long days and am presently driving 130 miles RT to work. My Boss requires that I am at work by 0800MT in order to appease my staff (they do not know/nor care that I work 12-14 hours/day). I am used to flex-time and am trying desperately to adapt. Due to traffic, etc., there have been times I have been late but always call. My Boss is concerned about what my employees think or believe about my occasional tardiness.
[2003-05-21] Quality Process Overhead - Myth or Reality?
Let us take a real-life example.
The AC in a car is an overhead. It eats into the petrol that is used to run the car. However the benefits and pleasure that the owner of the car derives from the AC far outweighs the additional expenditure in his perspective. His wife may still scold him that AC need not be switched on in the car during the evenings
. Thus an overhead is mostly a matter of perception.
[2003-05-21] 5 Steps to Stress Free Project Management
Life is peaceful and pleasant when you are a professional. You can be sure of your promotions and rewards as long as you do a good job and excel at what you do. However the moment you start managing projects and other people your own advancement now depends on other people's performance and how you enhance the teams output,
[2003-05-20] Risk Mangement Reduces Project Fires
Fires often result in projects when there is a breakdown of trust and communication between the stakeholders: team members, project manager, sponsor(top management of your own organization), client.
[2003-05-20] Reduce Schedule Pressure for Greater Employee Satisfaction
With the dot com burst of 2001 companies now demand more
tangible ROI from each project that they approve. In order
to remain competitive in today's feature-rich products'
world, companies need to complete the implementation of even
complex features in record time.
[2003-05-16] Corporate Manslaughter Concentrates the Mind of the CEO
"On the continent," says Lorna Ramsay, Director of
the TOP-SET® Investigation System, referring to
Europe, there's corporate manslaughter. The CEO
can be put in jail if people are injured or killed
on-the-job. This concentrates the mind of the CEO
wonderfully," she added.
[2003-05-14] The Beatings Won’t Stop Until the Morale Improves
You can almost feel the anxiety and tension many people face in today's workplace. People comment, "Am I going to have a job tomorrow?" "If my boss gives me another project, I'll quit!" The present economic situation has forced many employees to work longer hours. Many downsized businesses expect their remaining workforce to work the jobs of 2-3 people. People can only take so much.
[2003-05-13] Fire That Salesman
That salesman can't sell anything! Fire'm!!
This phrase has been uttered innumerable times by frustrated managers and executives who failed to make their numbers. The blame is always laid at the salesperson's feet. He did not close, she did not get the account; and so it goes, but few stop to look at the reasons for the salesperson's inability to bring home the proverbial bacon.
[2003-05-13] Documentation – Your Management Insurance Policy
Today we talk about a necessary evil in the life of the manager. And you can thank fellow reader Nancy of California for suggesting that I write an article about this scintillating topic… Don't you just love spending your time documenting? It's such a joy to sit and write down every detail of a situation. And usually those situations which need to be documented fall into the "challenging" category, right? So, as you document, you get to re-live each and every moment of a confrontational or controversial situation. What a blast!
[2003-05-13] Improving Your Improvement Programs
What CEO's eyes wouldn't light up at the prospect of improving productivity and product quality while also saving millions by reducing waste and defects? But if improvement programs are going to have an impact, they must be cross-functional in their approach.
[2003-05-07] Ten great ways to crush creativity
As economic upheaval rocks the business world it is tempting to batten the hatches, wait for the calm and pray that you'll emerge. But a more productive reaction would be to start innovating. Creativity, if used effectively, can be the ideal way to improve business operations, bolster staff morale and adapt for the future. The sad fact is that those companies that have not prepared for the up-turn will inevitably stand to lose market share.
[2003-05-07] Control Employees By Controlling Yourself
Dear EQ Coach:
My administrative assistant is quite young (22) and often displays her emotions in an inappropriate manner when things aren't going well at home or with her family. Though I think I treat her very compassionately, and grant her a lot of flexibility, there are times that her sour, combative moods become unbearable-especially when at these times she also often arrives late to work and doesn't perform her tasks with care or accuracy and does not provide me the assistance I need in a timely manner. How can I tell my assistant that her behavior and attitude are unprofessional and not acceptable without making things worse?
[2003-05-06] Surviving Corporate Cost Reductions
Cost reduction, reduction in force, reorganization - these days, these words continue to echo through many corporations.
[2003-05-01] Keep 'Em If You Got 'Em: 3 Ways To Build Customer Loyalty
The most valuable, sustainable, defensible asset that any professional service business has is its existing relationships. Everything else (everything else) about you and the way you do business can be copied almost overnight by a competitor.
[2003-05-01] The Secret Of IBM's Staggering Success
IBM has minimized the impact of rough times in the PC sector by being as many things as possible to all customers.
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