Last week I wrote an article on “designing for collaboration” and this got me thinking a lot about serendipity which is the unexpected occurrence of events in a beneficial way.  Within organizations this can be something such as an employee finding another employee to connect with to help on a project, ideas being shared which then [...]

​As the world around us evolves and changes, so do businesses. As a matter of fact, a new position was made available in 2011 that is related to using social media as a marketing tool, public relations, and so on. Community management is indeed on the rise as more companies and organizations started to recognize [...]