This week I thought I would write about decision-centric organizations. Organizations face many challenges in today’s business climate. Organizations whose success or failure is determined by the decisions they make (which claims to pay, which customers to target, which transactions to investigate for fraud) are handicapped by systems that are centered on processes or functions. [...]

There’s a movie I saw recently that encapsulates the way most people feel about the job market, ‘Up in the Air’. In the future, I think this will be the film we all look back on to catch a glimpse of how the first 21st century decade looked. I won’t go into all the details, [...]